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Data protection declaration of TKR Spezialwerkzeuge GmbH and TKR Cable Systems GmbH
The following data protection declaration concerns the collection, processing, storage, dissemination and protection of your personal data. It applies to all the web pages of TKR Spezialwerkzeuge GmbH and TKR Cable Systems GmbH, hereinafter designated as the TKR Group.
Personal data (hereinafter referred to as data) are always processed in compliance with the EU data security, basic regulations and with other state-specific, statutory regulations to which the person responsible is always subject.
Since we are responsible for processing your data, we use numerous technical and organisational measures in order to comply with these regulations and to ensure that your data are protected to the highest level of security. However, we cannot guarantee absolute protection because of the possibility of unexpected events such as security holes. You can therefore submit data to us directly at any time, e.g. by telephone.
We have avoided using specialised jargon for the wording of this data protection declaration in order to make it easy to understand. Nevertheless, it has not been possible to completely avoid using legal terms in some places. If you have any questions concerning this matter, please contact our data protection staff.
We also use terms taken from the EU data security basic regulations (hereinafter referred to as the DSGVO) in our data protection declaration. The terms used are explained in the DSGVO where you can look them up.
Since the legal situation is constantly changing, we reserve the right to change and amend the data protection declaration according to current law, at any time. All changes to this data protection declaration shall be published on the web pages of the TKR Group and shall automatically come into effect 30 days after publication. We will inform you by e-mail if there are any substantial changes.
We will collect, process and store any data which we have received from you in connection with our business relationship. Personal data includes all data which may relate to you personally, such as your name, address, e-mail address, user behaviour and IP address.
The type and quantity of data which we collect changes according to whether you just visit our web pages to get information or, for example, you make purchases from our webshops. In the following, we describe which data are collected and processed and why and when.
Data which are transferred each time your browser visits our web pages on our server:
Anonymised IP address
Date/time of day of enquiry
Time zone or Difference from GMT
Contents of the requirement/enquiry from the browser
Access status/HTTP status
The volume of data transferred in each case
Website from which the enquiry comes / referrer
Browser type, version and language
In order to generate user statistics, we process the data which we have collected using the analysis tool Matomo (PIWIK). This is carried out in accordance with Article 6 Par. 1f DSGVO. As the website operator, we have a legitimate interest in analysing the user behaviour in order to optimise our website.
When utilising our services, the data which are collected from you and processed vary depending on the service used. You can find out which data in detail from the following section.
Our webshops are intended solely for business people. To ensure that no private individuals can enter our webshop, it is necessary to create a customer account. During registration, therefore, personal data are also required (e-mail address, first name and surname) and commercial information (company address and VAT ID) for identification.
The registration data are collected in accordance with Article 6 Par. 1f DSGVO. Our legitimate interest lies in the fact that we need to first check your access authorisation to the webshop system and ensure that you are a commercial business partner.
Once the customer account has been activated, we collect and process your data for the following purposes:
In order to fulfil contractual obligations (Article 6 Par. 1b DSGVO) After your enquiry, we process your data in order to implement pre-contractual measures, process your order, make order-specific enquiries, send invoices and process goods returned.
In the public interest (Article 6 Par. 1d DSGVO) or as a result of legal regulations
(Article 6 Par. 1c DSGVO) Processing is also used to prevent, recognise and investigate cases of fraud, breaches of security and forbidden or illegal activities. Your data will also be stored and kept on our system beyond the actual fulfilment of the contract when it is necessary to do so in order to comply with the regulations.
In the course of balancing interests (Article 6 Par. 1f DSGVO) We also process your data in order to maintain our legitimate interests, such as the assertion of legal requirements and defence during legal disputes.
Based on your consent (Article 6 Par. 1a DSGVO) If it is lawful to process your data based on your consent. This will be used, for example, for forwarding information about innovations, changes or activities of the TKR Group in the form of a newsletter. Any consent given can be withdrawn at any time informally and without giving reasons.
If you have any questions about products or topics concerning the TKR Group, you can contact us at any time using the contact form. Since we only need your e-mail address to process your request, there is no need for you to input any additional contact data. We only use the data collected on the form to process your enquiry.
We collect and process your data based on the following legal grounds:
Based on your consent (Article 6 Par. 1a DSGVO) and in order to fulfil contractual obligations (Article 6 Par. 1b DSGVO) If it is lawful to process your data based on your consent, this shall take place in fulfilment of the contract in order to answer your enquiries to the TKR Group. Any consent given can be withdrawn at any time informally and without giving reasons.
In the public interest (Article 6 Par. 1d DSGVO) Processing also serves to prevent, recognise and investigate abuses of the e-mail address submitted.
Your data are only shared with a third party to the extent described in the following.
To all companies of the TKR Group which are either subject to this data protection declaration or which comply with regulations which provide at least as much protection as this data protection declaration.
Third parties which are integrated into our ordering and payment procedures such as credit institutes, insurance companies, lawyers, tax advisers and collection agencies.
Shipping services when completing your order from our webshops.
Legally authorised third parties, which are involved in a lawsuit, provided they submit to us a legal arrangement, a court order or an equivalent legal order or if we assume in good faith that it is necessary to share data in order to prevent the immediate threat of financial loss or to report suspected illegal action.
To legally authorised third parties in order to enforce our general terms and conditions and to defend against legal claims.
Your data are only shared with third countries in accordance with the DSGVO if you have submitted an order to our webshops from a third country or if you wish to have the delivery supplied to the third country. In these cases, your data will be shared with shipping services in the third countries which we have appointed to carry out your delivery. Please note that it is not possible to guarantee that the authorities of the third countries concerned will not receive your data in order to complete the order (e.g. for tariffs).
A corresponding order processing agreement has been concluded with all the service providers specified above in accordance with Article 28 DSGVO.
The storage period of the data which we have collected varies depending upon services used. See the following section for the relevant periods and legal bases on which they are based:
Your existing customer account will remain with us in order to fulfil our contractual obligations (Article 6 Par.1b DSGVO) until you ask us to close your account. After we have closed your account, your data may continue to be stored in accordance with the European Directives or the regulations and laws issued by the legislators. This period will be calculated according to the legally required data storage periods (Article 6 Par. 1c DSGVO). The data will only be used in this context for the purposes stipulated.
If you contact us using the contact form, the data submitted will be stored automatically in order to process your enquiry. The storage period for your data only covers the time used to process your enquiry (Article 6 Par. 1b DSGVO).
If there is no reason to store your personal data or if the specified storage period has elapsed, they shall be deleted or blocked in compliance with the regulations.
We use different web applications on our pages to optimise our web presence and generate user statistics. See the following section for the purpose for which they are used and what it is exactly:
This web page uses so-called cookies to represent your individual settings. Cookies are small files which are generated by your Internet browser on your computer to store your individual parameters. You can disable this function at any time in your browser settings. We use two kinds of cookies on our web page:
Transient Cookies:
Transient cookies are session cookies among others of the Content Management System. These are used to recognise your browser session when you return to a web page. These cookies are deleted automatically as the browser closes.
Persistent Cookies These cookies are not deleted when the browser closes but are automatically deleted after a certain time has elapsed.
We use the open source web analysis software Matomo (PIWIK) on our web pages. Matomo is used to create our user statistics using the pseudonymised use profiles generated beforehand. These data are collected and evaluated according to Article 6 Par. 1f DSGVO. Our legitimate interest lies in the fact that we need to carry out a statistical analysis of user behaviour in order to optimise our web presence.
Matomo runs on our own server on Host Europe. No data are passed to the software manufacturer or to other third parties.
Please note that the web analysis software is also used on visits to our website which are purely for information purposes.
We use Google Maps to offer you an easy way to find us using an interactive map. Google Maps are used in accordance with Article 6 Par. 1f DSGVO. Our legitimate interest lies in the fact that our web presence needs to be of modern design.
Google Maps receives the information mentioned in Section 2.1 from visits to the web page in which the Google Maps map is embedded. These data are used on the Google servers at Google for producing
a use profile, for advertising purposes, for market research and for organising the Google website. This use may also include personal data such as your IP address. When you log onto your Google account, Google may register your visit to our website on your Google account directly. We cannot influence how these data are processed by Google.
Google Maps is a service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The company Google is certificated under the Privacy Shield agreement and is guaranteed to comply with the European Data Protection Law.
We use Google Web Fonts in order to provide you with a website which is of uniform design and easy to read. Google Web Fonts are used in accordance with Article 6 Par. 1f DSGVO. Our legitimate interest lies in the fact that our web presence needs to be of uniform and attractive design.
Google receives the information mentioned in section 2.1 from visits to our web pages on which the Google Web Fonts are used. These data may be used on the Google servers at Google for producing
a use profile, for advertising purposes, for market research and for organising the Google website. This use also includes personal data such as your IP address. When you log onto your Google account, Google may register your visit to our website on your Google account directly. We cannot influence how these data are processed by Google.
Google Web Fonts are a service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The company Google is certificated under the Privacy Shield agreement and is guaranteed to comply with the European Data Protection Law.
You have the following rights in relation to your data which we have stored:
Right to information concerning your data, free-of-charge. This also includes the following information:
The processing purposes connected with the data
Available information about the origin of the data when they have not been collected by us
The categorisation of the data
The planned storage period as well as the criteria for defining this period
Right to correction and completion of data
Right to delete the data for the following reasons:
Storing the data is no longer necessary for the processing purpose
Because you have expressly revoked consent, provided this is not in violation of other legal regulations to which the person responsible for processing the date is subject
The data have been processed illegally
Due to a legal obligation
Right to restrict the processing due to the following conditions:
If the correctness of the data of the person concerned is disputed, processing these is limited to the period needed by the person responsible to check the data
If processing the data is illegal and as a result of this the person concerned wishes the data to be restricted and not deleted
Other reasons resulting from Article 21 Par. 1 DSGVO
Right to transfer data in a structured, conventional and machine-readable format, provided this data transfer does not conflict with the public interest.
Right to object to the processing of personal data which were collected on the basis of a legitimate interest of the person responsible according to Article 6 Par. 1f DSGVO. This applies particularly in the following case:
The data are processed by the person responsible for the purpose of direct marketing. Objections to this can be raised at any time without giving reasons
You also have the right to complain to a data protection supervisory authority about us processing your data.
The rights to information and deletion are subject to §34 and §35 Federal Data Protection Act. We may therefore be entitled to refuse access to information and deletion of personal data under certain conditions. Reasons for refusal can be: to comply with the legal regulations, to prevent fraud, to enforce charges, to eliminate problems, to support investigations and to enforce our Terms and Conditions.
In this case, you will be informed about our reasons.
In order to exercise your rights, please contact us using the contact form or contact us directly at one of the centres under Point 1. We will examine your legal claims and will honour them within the period specified under Article 12 DSGVO.
In your browser, you can choose which cookies are to be accepted or rejected. If you disable Setting all Cookies, this may limit some functions on our web pages. You can also delete individual cookies or all cookies using your browser at any time.
Should you not agree to having the data stored and evaluated, you can object to them being stored at any time. Please place a tick in the small box afterwards. This will store an OptOut cookie on your computer which will instruct Matomo not to collect data:
Please note that deleting all cookies will also delete the OptOut cookie and you will have to disable the collection of your data by Matomo again.
Should you not agree to Google processing your data, you can prevent the tracking in the following ways:
Log out from all Google services if you are not using them. This will prevent your Google account being linked to any websites visited.
Set your browser so that it does not store any cookies from Google.
Since these suggestions for increasing your data security level rely on the functionality of third party products, we cannot accept liability for the effectiveness of these measures.
Should you not agree to Google processing your data, you can prevent the tracking in the following ways:
In your browser, disable the use of “Individual Fonts” /Web Fonts. Please note that by doing so, some websites may no longer be able to appear as expected.
If your browser no longer supports Web Fonts or if you have disabled support, then a standard font will be loaded from your PC and used for the display.
If you do not wish to receive any more information about the latest products from the TKR Group, you can log out from this service via your trading account under “Newsletter subscriptions”.
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